Five systems that hold the line on standards, spend, maintenance, events and margin. Whoever's on shift, however many properties you run, the place works the way you'd run it yourself.
Hotel Intelligence Services develops specialised software for hospitality businesses. Our systems address five critical areas of hotel operations: operational standards, capital expenditure control, maintenance management, banqueting and conference operations, and food and beverage cost control.
Most properties don't slip through a lack of effort. They slip on memory: the manager who happens to know how things are done, the spend that felt right at the time, the repair everyone assumed was finished. When that manager moves on, the standard goes with them. We replace memory with a system, so consistency survives the handover.
From a Front Office check-in to a game drive safety brief, from a CapEx approval at a beach resort to an owner signing off a generator replacement at a remote camp, it's one standard of operational discipline, wherever you operate.
We don't run your property. Your GM, your owners and your management team keep full authority. We give them the tools to use it precisely: approve the spend, sign off the work, and hold the standard.
Built for city hotels and remote lodges in equal measure. Front-of-house, kitchens and finance sit alongside game drives, askari security and off-grid power. The same five systems, whatever the property.
Systems that outlast the people who run them. GM after GM, season after season, your procedures, your approvals and your maintenance history stay intact, no matter who holds the keys.
Whether it's maintaining standards, controlling expenditure, managing assets or delivering flawless events, every HIS system is built to improve accountability, visibility and operational performance.
378 ready-to-run SOPs and 74 department checklists across every department, written to world-class hospitality standards and licensed to your property.
Explore the SOP System 02A controlled capital-expenditure workflow from request to owner sign-off, built for single owners, ownership groups and multi-property portfolios.
Explore the CapEx System 03Maintenance Master Control. Track assets, planned maintenance and repairs so nothing quietly falls through the gaps, season after season.
Explore the Maintenance System 04A complete Banqueting & Conference Management System built for hotels, resorts and event venues. Manage enquiries, quotations, bookings, function sheets, catering requirements, room allocations, operational planning and final billing from a single system.
Explore VenueCore 05Food & Beverage Control. Know your true cost of sales to the cent, by outlet and store, with stock takes, transfers and issues at cost in one system. Built for hotels, resorts and lodges, with a standalone version for privately owned restaurants.
Explore F&B ControlWhether you're looking to implement one system or several, we'd love to understand your property and show you how HIS can help.